Shipping Information

At Southern House Market, we take pride in processing and shipping your orders quickly and with care.

  • Processing Time: Orders ship 2–4 business days.

  • Shipping Method: All orders are shipped via FedEx from our location in Fulton, Mississippi. FedEx average delivery time can take 1-5 business days..

  • Shipping Area: We currently ship only within the contiguous United States and do not ship to Alaska, Hawaii, or U.S. territories.

  • Shipping Rate: A flat-rate shipping fee of $9.99 applies to all orders.

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If there is an issue with your order, please reach out to us.

  • Return Requests: To initiate a return, please contact us at customerservice@southernhousemarket.com within 14 days of delivery.

  • Return Condition: Items must be unused and in their original condition to be eligible for return.

  • Final Sale Items: Seasonal and clearance merchandise is final sale and cannot be returned or exchanged unless it arrives damaged or incorrect.

  • Return Shipping: Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

  • Refunds: Once an approved return is received and inspected, the refund will be issued to the original payment method within 5–10 business days. Original shipping charges are nonrefundable unless the item arrived damaged or incorrect. We do not charge a restocking fee. Your bank or card issuer may require additional time to post the refund to your account.

  • We do not currently offer direct exchanges. If you would like a different item, we recommend placing a new order and requesting a return for the original item.

    Need Help?

    For questions about your order, shipping, returns, or refunds, please contact us at: Email: customerservice@southernhousemarket.com